Roblox Account Deletion Guide (October 2026): Deactivate vs Delete, the Verified Email Rule, and What Happens to Robux

Sun Oct 25, 2026 3:29 am

Quick Summary

Roblox gives you two separate options: deactivate your account (reversible, your profile hides) or delete it (a deletion request). Both buttons sit on the same settings page.
Deletion is not instant self-serve. Roblox verifies your identity first, and you must have a verified email address on the account.
Robux are a revocable licence, not a balance you own, and payments for Robux are final and not refundable except where the law requires it.
Roblox keeps some of your information for set reasons even after you stop using it, and says it will de-identify or delete it once it no longer needs it.
If you cannot log in, the deletion path is the Roblox support form, not the settings page.

Deactivate and Delete are different things
The two buttons sit next to each other under Account data, deactivation & deletion in your Roblox privacy settings, which is why people treat them as the same action. They are not.

Deactivation disables your user account and hides your profile. Roblox says some information may still be visible to others, and gives one example: items you have listed in the Roblox Marketplace. You can reactivate at any time by logging into Roblox.com, so deactivation is the reversible option.

Deletion is a request to have personal information Roblox collects or maintains about you deleted. Roblox says it takes steps to verify your identity before fulfilling the request, and that you must have a verified email address on your account. If there may be issues with your request, Roblox says you will be given additional information.

The support article does not state a processing time or a waiting period for a deletion request, so do not plan around a published deadline. It also does not publish a payout rule for a Robux balance, which is the question people actually ask, and the answer has to come from the Terms instead.

How to deactivate your account

Open your Roblox privacy settings at roblox.com/my/account#!/privacy.
Find the Account data, deactivation & deletion section.
Select Deactivate and confirm the prompt.
You can reverse this any time by logging back into Roblox.com.

How to delete your account

Make sure the account has a verified email address attached, because Roblox says a verified email is required for a deletion request.
Open the same privacy settings page and go to Account data, deactivation & deletion.
Select Delete and follow the identity verification steps Roblox asks for.
If you cannot log in at all, use the Roblox support form instead of the settings page.

Side by side

Question	Deactivate	Delete
Where the button lives	Privacy settings, Account data, deactivation & deletion	Same place
Your profile	Hidden	Account is deleted
Reversible	Yes, log in to restore	No, it is a deletion request
Verified email needed	Not stated as required	Yes, Roblox says it is required
Processing time	Takes effect straight away	No time published by Roblox
Best for	A break, or a fresh start you might regret	Removing your personal information for good

What happens to your Robux
Roblox's Terms of Use define Robux as a limited, non-transferable, revocable licence to use Robux, and state that Robux are not a substitute for real currency, do not earn interest, and have no equivalent value in real currency. Payments for Robux are described as final and not refundable, except as required by law.

The same section says your limited licence to use Robux may end if you violate the Terms, if your account is suspended or terminated, or if the Terms or the Services are terminated. Roblox also says it retains all rights in and to Robux and may modify, revoke, or terminate your licence to use Robux without notice, payment, or liability to you.

The practical reading is that Robux are not a bank balance and deleting an account is not a refund event. If you are deleting because you want your money back, that is not the mechanism. If you are deleting because you are leaving the platform, spend the balance or trade it away first, and do not expect it to convert to cash on the way out.

What happens to your items
The support article gives one concrete answer here: some information may still be visible to others, such as items you have listed in the Roblox Marketplace.

The Privacy Policy supplies the reason content can outlive an account. Other users may keep publicly shared content and virtual items on the platform, and Roblox uses a specific example: if you create a virtual shirt and sell it to another user, the shirt stays on the platform because the other user now possesses it. That is the one case where an item is genuinely safe from deletion, because it is no longer yours.

Roblox's Terms also say that account suspension or termination may involve the suspension or termination of access to any content you have acquired on the Services. So the direction of travel is the opposite of the shirt example: your own inventory is tied to the account, not separable from it.

Neither page prints a full item-by-item outcome for a deletion request, and neither publishes a rule for what happens to a group you own or to a game you published. Treat those two as unanswered by the primary sources rather than guessing at them.

What happens to your data
The Privacy Policy, effective November 1, 2026, says Roblox may keep your Personal Information for specific purposes as long as it needs it to fulfil those purposes, sometimes even if you have stopped using Roblox's Services. When it no longer requires your Personal Information, the policy says Roblox will de-identify or delete it.

Roblox lists the reasons it may need to keep information:

For resolving problems, such as billing disputes, using billing information, transaction histories and user account history.
To make the services safer, for example to stop bad actors who try to misuse Roblox.
For legal reasons, including establishing legal defences, audits, enforcing agreements and complying with legal obligations.
Because other users may keep publicly shared content and virtual items, such as a shirt you sold to someone else.

Region matters here. If you are in the EEA, UK or Switzerland, the policy lists data subject rights that include requesting rectification, removal or restriction of your Personal Information. Brazil's section lists the right to anonymise, block or delete unnecessary or excessive Personal Information under LGPD. Contact for those requests goes through the Roblox support form.

Do not delete to escape a moderation action
Roblox's Community Standards prohibit creating or using an account to avoid enforcement action taken against another account, along with other attempts to bypass safety and security systems.

The Terms go further on this point. Roblox says it reserves the right, in its sole discretion, to terminate or suspend your account and your right to use the Services, including by suspending or terminating any alternate account or accounts you create or have created.

Deleting an account to get a clean start after a warning is therefore the wrong move. Deletion removes personal information; it does not reset a moderation record, and Roblox can act against alternate accounts.

FAQ
Can I reactivate my account after I delete it?
No. Deletion is a deletion request, not a pause. The reversible option is deactivation, which Roblox says you can undo at any time by logging into Roblox.com.

How long does a Roblox account deletion take?
Roblox does not publish a processing time for a deletion request. The support article only says Roblox takes steps to verify your identity first and that you must have a verified email address.

Will I get my Robux back when my account is deleted?
There is no published refund for this. Roblox states that payments for Robux are final and not refundable except as required by law, and that Robux have no equivalent value in real currency.

Does deactivating hide my Marketplace listings?
Not necessarily. Roblox says deactivation hides your profile but that some information may still be visible to others, and names items listed in the Roblox Marketplace as an example.

Can I delete an account if I cannot log in?
Yes, but not from the settings page. Roblox says to reach out through the Roblox support form if you cannot log into your account or need assistance deleting it.

What about a child's account?
The same two options apply to the account itself. Roblox's Privacy Policy says it is also for parents or guardians of users under 13, and that if you are under 13 you should have a parent or guardian fill out the support form on your behalf. Roblox runs age-based account types that change what a child sees: Roblox Kids for age-checked users aged 5 to 8, Roblox Select for ages 9 to 15, and the standard Roblox account for 16 and over. Chat stays off for anyone who has not completed an age check. Those account types change the catalogue and the chat rules, not the deletion path.

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