- On 2026-04-05, a post in the Roblox Developer Forum asked how to handle the Roblox platform's Mandatory Informal Dispute Resolution (MIDR) letter.
- The official Roblox Terms of Use says your notice should include who you are, what happened, what fix you want, and support ticket or case numbers tied to the dispute.
- MIDR is a required step before arbitration for U.S. users, with a 60-day informal window after notice is received.
- 2026-04-05: A community member posted "Understanding Roblox's MIDR Process" in Welcome & Introductions, asking how detailed "brief" should be and which case IDs to include.
- 2026-04-14: Shared context says they were still waiting for a reply, so players are building checklist-style prep notes.
- 2026-04-30: Roblox Corporation listed broader Terms updates going live, so re-check wording on or after this date in case section labels move.
[table]
[tr][th]Step[/th][th]Before[/th][th]After[/th][/tr]
[tr][td]Writing the dispute[/td][td]Big story dump with mixed points.</td][td]Short timeline + exact problem + exact fix requested.</td][/tr]
[tr][td]Ticket numbers[/td][td]Unsure what to attach.</td][td]Include the case IDs that directly show your support history for this dispute.</td][/tr]
[tr][td]Sending notice[/td][td]No clear delivery plan.</td][td]Send by certified U.S. Mail or Federal Express to the Legal Department address in the Terms.</td][/tr]
[tr][td]Time expectations[/td][td]Expect a fast instant result.</td][td]Plan for up to 60 days of MIDR discussion before next legal steps.</td][/tr]
[/table]
Developer Context
This is a platform process update, not a gameplay patch. Roblox Corporation uses MIDR so both sides try to solve disputes first, in writing or by call, before formal arbitration.
The forum thread shows why this matters: players want practical examples when support history feels messy.
If you are under 18, do this with a parent or guardian so your details are clear and safe.
Why You Should Care
- If your account or creator work gets blocked, clean MIDR notes can save time.
- A simple case log with ISO dates and ticket IDs helps your story stay clear.
- Less confusion means less downtime for your games, groups, and projects.
- Q: Do I need every support ticket number?
A: The Terms asks for the ticket or case number used to track prior attempts. Best move: include the most relevant ones first. - Q: Is there a max word count for the "brief description"?
A: The public Terms text does not give a hard limit. A smart format is short timeline + requested resolution. - Q: How long can MIDR take?
A: The Terms says MIDR should occur within 60 days of notice receipt, unless both sides agree to extend. - Q: What if the issue is fixed after I already mailed notice?
A: Send an update with the new status and keep proof of the resolution date.